"Jen's rich depth of content, boundless passion and enthusiasm for the adult learner create meaningful learning experiences that ‘pack a punch"

Richard Lewis, Group Head of Professional Learning, ISP 

 “Working with Jen is always a pleasure. She brought clarity, organisation, and flexibility, and was always open to feedback. The videos and audio were polished, energetic, and tailored to our audience. She engaged the right experts to ensure the learning was relevant and impactful. The programme averaged 9.24 out of 10, with a reported 18% increase in confidence”

Lauren Abley, Learning Experience Designer and Coordinator, ISP 

“As a nursery teacher, I am incredibly grateful for the course on managing challenging parent relationships. It has been an eye-opening and invaluable experience, equipping me with the tools and strategies to handle difficult situations with understanding and professionalism.”

“The course was extremely interesting, engaging and well structured. The sections with the possibility to write/share one's experiences and opinions made me feel actively involved and made me think about my own work and improvements.”

“I found it incredible how the course explains the importance of adapting the approach to each family. This is exactly how I try to conduct my daily conversations. The video of the smile was especially striking; I felt confident when I realized that many of the practices presented are already part of my work.”

“I believe that all employees should take this course, even those who do not deal directly with problem-solving. Understanding how to receive an approach from the family appropriately is essential, because everyone, in some way, represents the institution. Many times, an employee is approached on the street or at an unexpected moment, and the way they respond can make all the difference. Being aware of this and knowing how to correctly address the demand strengthens the relationship between school and family and demonstrates professionalism."